FAQs

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General Issues

Below are the general FAQs for the Netbriefings Proclaim Enterprise solution.

1. What is Web Conferencing and Streaming Media?

2. What is Webcasting?

3. Will it replace actual meetings?

4. Why should I try Web conferencing?

5. Why would I include a survey or test in a Webcast?

6. What does it cost?

7. How many viewers can participate at the same time?

8. Do we have to come to your Webcast studio to hold an event?

9. How can two people, one with a 56K modem and one with DSL, both see the same presentation with different connections?

10. Will it work if we have an Intranet with firewalls?

11. How do I put on an interactive presentation?

12. Why do polling questions stay on the screen for only a brief period?

13. How do I log on to an archived event?

14. How do I install RealPlayer?

15. How do I install RealPlayer for a Macintosh?

16. How do I install Windows Media Player for a Macintosh?

17. Does Q&A work better over the phone or through typed questions?"

  


  

1. What is Web Conferencing and Streaming Media?  

Web Conferencing allows you to deliver full-featured visual, interactive presentations over the Internet. These presentations can include PowerPoint slides, Web pages or documents, pictures, graphs, charts, whiteboards, and other types of media sources.

Streaming Media is streaming video with sound. With streaming video or streaming media, a Web user does not have to wait to download a large file before seeing the video or hearing the sound. Instead, the video is sent in a continuous stream and played as it arrives.

The only thing the user needs is a standard Web browser and a streaming player, which is a special program that uncompresses and sends video data to the display and audio data to speakers. Examples of Streaming Players are, RealPlayer and Windows Media Player.


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2. What is Webcasting?

Webcasting is not video conferencing. It does not require people to travel to a conference site. Also unlike video conferencing, connection time is a minor billing factor. It is not for small groups, but for a larger audience.

It is the use of the Internet to conduct meetings, conferences, and presentations for larger or widely dispersed audiences. It is sufficiently economical for use with frequency. Webcasting incorporates:

  • Streaming audio and video,
  • Graphic presentations, standard or animated,
  • Feedback, which includes
    • online polling - the interspersing of context-sensitive questions geared for immediate response from viewers, and
    • online surveys or tests.
  • Interactive communications, including
    • centrally controlled messaging,
    • interactive "chat" messaging, and
    • teleconferencing for more personal contact.
  • Archiving of live presentations for later retrieval by viewers who were unable or unauthorized to view the original Webcast.
  • Statistics for your organization, with detailed information on viewers, both individually and as a group.

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3. Will it replace actual meetings?

Webcasting will never totally replace actual meetings. But because webcasting is so cost effective, you may want to reduce the number of face-to-face meetings and augment them with Internet conferencing. And, because it is convenient, you will end up providing more information, more often, and for less cost, to those you need to reach ... even with reduced face-to-face meetings.  

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4. Why should I try Webcasting?

Save a lot of money. Studies have shown that one can save 50% over video conferencing for small events, and over 1800% for large events. Payback can range from 1 month to 3 months.

There's no travel or lodging costs, no conference facilities to rent, and a lot fewer people to involve in preparation. Because it's less expensive, you can communicate more frequently with your audience, be it your own employees, your customers, prospects or vendors.

Save a lot of time. Convenience, alone, eliminates opportunity costs, allowing participants to continue their normal work until the precise moment the communication event begins.

Increase participation and reach. The viewer need only log on to the Internet. The convenience provides a greater incentive for potential participants, since they can spend more time doing their jobs, instead of traveling to the event.

Easy to do. Planning and setting up an Internet conference is easy, so you can hold them whenever the need arises. You don't have to plan a month or two in advance.

Immediate measure of results. With webcasting, through quick audience queries, or intermittent polls or tests, you know the impact of your event immediately. You can elaborate on key points or adjust a session "on the fly." 

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5. Why would I include a survey or test in a Webcast?

For at least two reasons.

  • If you hold similar events or presentations with some frequency, a survey can help you improve each subsequent event.
  • If viewers know there is a survey (or test) at the end, it can help keep their interest. If you present to your sales force, service providers, or supply channel, a test can be used to indicate their comprehension. In some cases, test scores can be used to reward good results. In other cases, they provide an opportunity to cover low-scoring topics with more or different detail.

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6. What does it cost?

It costs much less than all other forms, except for teleconferencing. However, unlike teleconferencing, cost is not time-based.

The cost is a factor of the complexity of the multi-media you choose, the number and type of slides, if any, and the expected number of viewers of the actual and the archived events. The service is all-inclusive. In most cases, there is virtually no burden on your IT department.

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7. How many viewers can participate at the same time?

The true number is unlimited. Current technology limits a single server to 2000 streams for 2000 viewers. But there is no limit on the number ofthe number of concurrent servers.

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8. Do we have to come to your Webcast studio to hold an event?

No, Netbriefings can come to you. There may be parts of a presentation that are best presented from the studio, but good presentations can originate from your offices or any location you choose. It is similar to doing "remotes" on the nightly news. Remotes are sometimes less sophisticated than studio productions.

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9. How can two people, one with a 56K modem and one with DSL, both see the same presentation with different connections?

The technology that allows sending video through networks is called streaming. Quality video streaming is optimized for different receiving speeds. The servers hosting a presentation send streams of video and audio at separate speeds. Your computer receives the stream optimized for your Internet connection. In your case, the 56K modem and the DSL router are receiving two separate streams, each optimized for different speeds.

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10. Will it work if we have an Intranet with firewalls?

This is one case where we must work with your IT department. Through them, your computers can be updated free to include current streaming technology, and allow streaming media to pass. However, updating does take some advance planning.

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11. How do I put on an interactive presentation?

We can provide all the details. Simply review Solutions and How do I get Started? These will help you determine your needs, and help us understand them when you contact us.

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12. Why do polling questions stay on the screen for only a brief period?

Questions are designed to be clear, with answers that require a simple click. Therefore, after sufficient time for reading and replying, responses are tabulated quickly for immediate display in a format chosen by the presenting organization.

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13. How do I log on to an archived event?

If you are an authorized viewer, you will be given instructions for logging on to a live and archived event when you are notified of its broadcast. Our emailed instructions include live URL links, easily accessed by clicking on them.

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14. How do I install RealPlayer?

Instructions for installing RealPlayer

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15. How do I install RealPlayer for a Macintosh?

To participate in an on-line presentation it is required to have the latest RealPlayer 8 Basic installed in your computer.

  1. To download a free copy of RealPlayer 8 Basic release for Macintosh, please go to the download site.

  2. Click the RealPlayer 8 Basicis our Free Player link near the bottom of the page, on the left. 

  3. Fill out the information requested, being sure to choose the appropriate version for your Macintosh Operating System. 

  4. Follow the instructions for downloading and installing the software.

Note

  1. The system requirements for RealPlayer and RealPlayer Plus G2 for Macintosh are as follows:

Minimum Computer:

  • Macintosh OS 8.1 or higher

  • 32 MB RAM

  • 65 MB virtual memory

  • PowerPC 604 processor (200 MHz or faster)

  • Internet Explorer 5.0 or higher, or Netscape 4.x

Recommended Computer:

  • Macintosh OS 8.1 or higher

  • 64 MB RAM or higher

  • 65 MB virtual memory

  • PowerPC G3 processor (233 MHz or faster)

  • Internet Explorer 5.0 or higher, or Netscape 4.5 or higher

Please note that higher bit rate content will not perform well on a lower end Macintosh with a minimum amount of RAM. We recommend playing higher bit rate content on PowerPC G3 machines with a 233 MHz (or faster) processor.

We also recommend that you run your Player with Virtual Memory on, and allocated to at least 65 MB. As a general rule, please do not run many programs while using RealPlayer G2 for the Macintosh with high bit rate content.

  1. RealPlayer 8 will automatically overwrite RealPlayer 7 and RealPlayer G2. It is not possible to have both RealPlayer 8 and RealPlayer 7 or RealPlayer G2 installed on the same computer. All of your custom channels and favorites will migrate from RealPlayer 7 or RealPlayer G2 to RealPlayer 8. 

  2. RealPlayer 8 will not overwrite RealPlayer 5.0 Plus and earlier unless you install RealPlayer 8 into the same folder as the older version. 

  3. You may need to use StuffIt Expander to decompress the downloaded file. If you don't already have this software installed, you can get it from Aladdin systems at http://www.aladdinsys.com.

  4. Should installing the RealPlayer present difficulties, please click on the following link to Real.com help pages http://www.service.real.com/realplayer/.

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16. How do I install Windows Media Player for a Macintosh?

Microsoft recommends that you download and install Internet Explorer 5.x to access Windows Media Player (WMP) content.

To download and install the player, you first need to remove any older version of WMP on your system:

  • Drag the Microsoft Media Player folder to the Trash.
  • In the Preferences folder, delete the Microsoft Media Player Prefs file.Trash.
  • In the Extensions folder, delete the following files to the trash:
    • Acelp.net Decoder 05.0 kbps
    • Acelp.net Decoder 06.5 kbps
    • Acelp.net Decoder 08.5 kbps
    • Acelp.net Decoder 16.0 kbps
    • Mpeg Layer - 3 Audio
    • MPG4
    • VivoActive G723 Decoder
    • Voxware Sound Component v1.5
  • Empty the Trash.
  • Reboot your computer.

Note: The QuickTime PowerPlug extension must be enabled for the Windows Media Player to install. If the install fails without an error, verify that QuickTime PowerPlug is in the "Extensions" folder and enabled.

Installing Windows Media Player

  1. Before installing Windows Media Player please check to see that your system meets the following requirements:
  • Apple Mac OS 8.5 or later (Mac OS 8.6 or later recommended)
  • PowerPC 603e 180 MHz or higher processor
  • 32 megabytes (MB) or higher of RAM with 15 MB assigned to the Player
  • Virtual Memory turned on
  • 10 MB of free hard disk space
  • Monitor color depth of 256 colors (Millions of colors recommended)
  • Microsoft Internet Explorer Explorer 5.0 or later, Netscape Navigator 4.5 or later
  • >Sound Manager 3.1 or later
  1. Go to the download site
  2. Select Windows Media Player 7 or Player 6.3 for Macintosh from the pull-down me nu. 
  3. Click the Download Now button. 
  4. The WMP for the Macintosh will download to the download location specified by your bro wser. The default location is the desktop. You may need to use StuffIt Expander to decompress the WMP for Macintosh. You can get StuffIt Expander from Aladdin Systems http://www.aladdinsys.com.
  5. Double-click the installer icon and follow the instructions

For further assistance with Windows Media Player Mac, go to the following link on the Microsoft Home Page:
http://www.microsoft.com/windows/windowsmedia/en/download/mac7.asp

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17. Does Q&A work better over the phone or through typed questions?"

Letting the audience ask questions by voice adds immediacy and a sense of personal interactivity to your session. In small group meetings or small classroom settings this is definitely the way to go. You want to encourage a conversation with a small audience.

But we don't recommend taking telephone questions in a large audience webinar or a presentation given to the general public. Here are the reasons:

  1. Control over what gets asked. When looking at questions coming in via typed chat, you can pick and choose which questions to address in which order. If you see the same question coming from many different people, you can answer it first and elect to spend more time on it. If you see a question that is highly specific to one person or something that is counterproductive, you can elect to skip it.


  2. Seed questions. If things are going slowly in a telephone Q&A, you can't pretend to have a caller. You have to be obvious about asking one of your own questions. And then you never know whether you still have a lot of interest or nobody waiting in the queue. You might be rambling on, filling time, while real questionners impatiently wait for their turn. When you see the list of questions in a chat queue, you know when the queue is empty and you can read off one of your seed questions as if it came from the audience -- no one is the wiser. Similarly, you can see when you start getting real questions again and can jump back to them more quickly.


  3. Focus and conciseness. A telephone question can many times start off like this: "Am I on? Oh, okay. Hi, Netbriefings! I really love your presentation. I've listened to a lot of them in the past. Here's my situation. You see, we give a lot of webinars ourselves... Well, not really a lot... Maybe one every two months. Is that a lot? Well, anyway... When we are giving one of these presentations it seems like there's often a strange thing that happens. Let me try to explain. You see, first we..." Arrrrggh!!! The rest of your audience has long since stopped listening and you are having a hard time figuring out what the question is. When people type their questions, it forces them to be more concise and gives you the opportunity to further focus the message and get right to the heart of the question when you read it out loud.


  4. Record keeping. Most web conferencing software lets you save a log of the chat queue. This is useful for answering skipped questions later, building FAQ lists, gauging interest from specific attendees for sales or customer service followup, and so on.

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