FAQs

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Connection Issues

Below are the connection FAQs for the Netbriefings Proclaim Enterprise solution.

1. How do I know if I'm connected to the webcast?

2. Why can't I get in to the webcast with my User Name and Password?

3. I am able to log into the webcast but nothing is happening. Why?

4. What should I do if I'm disconnected from the webcast?

5. How do I leave the webcast?

  


  

1. How do I know if I'm connected to the webcast?

For RealPlayer:  When you type in your User Name and Password and press enter, you will see a "buffering" message in the video window

OR

For Windows Media Player: You will see an animated flying window. 

Once you're connected to the broadcast, a slide may appear letting you know the event is beginning. For a Live Presentation you may see an "idle loop" in the video window until the presentation starts. If background music is provided, you will hear it playing.  For an Archived Presentation, your presentation will start right away.

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2. Why can't I get in to the webcast with my User Name and Password?

  • Make sure the Caps Lock key is not on.
  • Double check your User Name and Password and try again.

If you still cannot log in, contact customer support.

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3. I am able to log into the webcast but nothing is happening. Why?

  • Did you try the System Checkout before this event?
  • Did you install the proper video player?
  • Can you go to other Web sites and play streaming media?
  • If there's a server problem, you may see a "cannot log in" message. Wait a few minutes and try again. 

If you are still unable to connect to the Web Conference, make sure you check all your options above and if the problem persists, contact customer support. If you successfully connect, but never see the slide presentation or hear the audio, close your browser and try again.

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4. What should I do if I'm disconnected from the webcast?

If you disconnect by closing the browser window, restart your browser and enter the broadcast URL. Then log in to the broadcast again. If you're accidentally disconnected (for example, the ISP dropped the connection or online traffic disrupts the connection), or the window loses focus before the broadcast ends, or an error message appears, and you can refresh your browser to reconnect.

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5. How do I leave the webcast?

To exit a broadcast, close your browser. You don't have to log off.

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